YUMA EPOS FAQs
Whether you're comparing EPOS systems for the first time or already using YUMA and want to know more, here's everything in one place — grouped by what you're actually trying to find out.
Getting started
What is an EPOS system?
An EPOS (Electronic Point of Sale) system is the platform that runs your till, processes payments, and connects that activity to your stock, staff and reporting – so instead of separate tools for each job, everything works from one place
Is YUMA suitable for my business type?
Yes. YUMA is built for hospitality – restaurants, cafes, takeaways, bars and pubs, bakeries, food trucks, and other similar businesses – and works whether you’re running one site or several
How long does setup take?
Most businesses are up and running within hours, though this will obviously depend on the complexity of your business. Menus are built for you, hardware arrives ready to go, and unlimited training is included so you team feels confident before service starts.
Do I need to be technical to use it?
No. YUMA’s till, back office and reporting are designed to be used day-to-day by any member of your team, and training is included for as long as you are a customer, not just at set-up.
Pricing & Contracts
How much does an EPOS system cost?
YUMA runs on a straightforward monthly licence, with additional terminal licences available at a lower rate. There are no hidden fees or separate charges for core functionality — it’s all included in your licence.
Are there any hidden costs?
No. Training, technical support, your account manager, and full platform functionality are all included in your monthly price. What you’re quoted is what you pay.
What do I get for my monthly licence?
Everything: your EPOS software, back office, online ordering, loyalty tools, kitchen display integration, unlimited training, and support — all included as standard, not sold as optional add-ons.
Is EPOS worth it for a small business?
If disconnected systems, slow service, or lack of visibility across sales and stock are costing you time or money, an EPOS system usually pays for itself quickly — particularly one priced with no hidden extras.
Switching Providers
How do I switch to YUMA without disrupting service?
Your account manager plans the switch around your business, not the other way round — menus are built in advance, hardware is set up beforehand, and training happens before go-live, so there’s no gap in service.
How long does it take to switch EPOS providers?
Most switches are completed within hours to a few days, depending on menu complexity and how many sites you’re moving. Your account manager will give you a clear timeline upfront.
What happens to my existing menu and data?
Your menu, pricing and product data are rebuilt in YUMA ahead of go-live, so you’re not starting from scratch or re-entering everything manually.
What are YUMA's contract terms?
Contract terms are explained clearly before you sign — no small print, no auto-renewal surprises. Your account manager will walk you through exactly what you’re committing to.
Features & Functionality
What does the Back Office do?
The Back Office is your control centre — menus, pricing, stock, staff and reporting, all accessible from a laptop, tablet or phone, on or off site.
Does YUMA include a kitchen display system?
Yes. Orders route straight from the till to the correct kitchen station, cutting down on errors and keeping service moving during busy periods.
Does YUMA support loyalty and repeat custom?
Yes. Built-in loyalty, promotions and customer data tools help turn first-time visitors into regulars, without needing a separate CRM system.
Can YUMA handle recipes, allergens and costing?
Yes. Build recipes with full ingredient tracking, allergens and costing built in, so consistency and compliance are handled automatically.
Scaling & Multi-site
Can YUMA grow with my business?
Yes. YUMA works the same way for one site as it does for several — you get full functionality from day one, with nothing to “unlock” as you expand.
How do I add a new site?
New sites are added straight into your existing Back Office, with centralised menus, pricing and staff permissions, so you’re not duplicating admin for every location.
Can I compare performance across multiple sites?
Yes. Real-time reporting gives you visibility across every site from one dashboard, so you can spot trends and compare performance without chasing separate reports.
Is YUMA suitable for a growing brand with 1–10 sites?
Yes — this is exactly where YUMA is designed to work well, offering enterprise-level functionality without the complexity or cost that usually comes with it.
Support & Reliability
What support hours does YUMA offer?
Standard support is available by phone and WhatsApp from 8am to 8pm, Monday to Saturday. For anything critical — the kind of issue that stops you trading — support is available 24/7, so you’re never left without help during service.
What happens if my EPOS goes offline?
Nothing stops. YUMA’s offline mode keeps your till taking orders and processing payments even if your internet connection drops, so a router issue mid-service doesn’t mean a queue at the counter. Everything syncs back up automatically once you’re reconnected.
Do I get a dedicated point of contact?
Yes. Every YUMA customer is assigned a dedicated account manager who oversees your onboarding, configuration, and ongoing setup, and who makes sure any issue you raise gets looked at as quickly as possible — so you’ve got a named specialist who already knows your business, not a different agent every time you call.
Does support cost extra?
No. Training, technical support and your account manager are all included in your monthly licence — there’s no separate support tier or call-out fee.
What if a piece of hardware fails?
Get in touch via phone or WhatsApp and your account manager or support team will talk you through next steps — whether that’s a fix, a replacement, or a workaround to keep you trading in the meantime.
Ready to run your business on a better EPOS system?
YUMA brings fast service, accurate stock control, connected kitchens and 24/7 support together in one platform built for hospitality.
